1. Personal Information When you register with Monshas Pvt. Ltd. and/or The Monsha’s on our Website or Mobile Application, you provide us with “Personal Information,” which can be categorized as follows:

 

1.1 Profiled Information: This includes details such as financial information, personal identity information (name, gender, job title, address, etc.), and contact information (phone numbers, addresses, etc.). If you choose to use Facebook-aligned services, publicly available information about your peers/friends and likes/dislikes will also be accessible.

a) Payment and Account Information: We keep details of your past transactions with us, securely stored in encrypted form.

b) Usage of Service: Information about how you use our services, including the URLs you visit and download requests.

c) Log Information: Details like the date and time of your requests, IP address, browser type, language, and web requests. Call reservations may be recorded for training and quality control purposes.

d) Transactional Information: Your online shopping history, excluding banking information.

e) Correspondence Information: Content, information about your correspondents, and the origin/destination of any correspondence with other users through various communication channels.

f) User IDs: Login names, passwords, email addresses, and other security-related data used to access our services.

g) Stored Information: Data you store on our systems, such as image files, documents, or user-generated content.

No Sharing of Personal Information with Third Parties, except as follows: We are committed to never trading or selling your Personal Information to any third party. Your Personal Information will only be shared in compliance with this Policy and with your prior written approval. If you choose not to provide your personal information, we won’t be able to offer you our services.

Please be aware that any information you disclose in public settings or forums accessible to outsiders may be gathered and used by third parties. Hence, exercise caution while sharing Personal Information in such settings. Unless specified otherwise, publicly available information may be shared with our affiliates, third-party service providers, competition sponsors, etc. By disclosing information publicly, you assume any associated risks and we are not liable for any resulting damages to you or third parties.

 

2. Right to Collect and Use Personal Information: By accepting the Terms of Service, you acknowledge that as long as you use our Services and abide by the restrictions outlined in this Policy, we have the right to collect and retain your Personal Information.

 

2.1 Justification for Collection of Account and Profiling Information:

1. a) To effectively manage our relationship with you and provide Services, we require your identifying details, contact information, financial information, and account history. This data may be used to offer product recommendations on our website, and we only share it as described in this Policy. Additionally, we may aggregate some of your information for statistical and demographic profiles, sharing only anonymized data that cannot lead to your identification.
2. b) Collection and Retention of Service Usage and Transactional Information: We collect and retain information about your service usage and transactional activity to determine service costs, manage our relationship with you, comply with legal or administrative requirements, create statistical and demographic profiles, and ensure you are following our terms of service. We will use this information internally for our business needs but will share it only in an aggregated form that protects your identity.

2.2 Surveys: We may occasionally conduct voluntary surveys to gather demographic data about website users in an aggregated format, sharing such information with marketers and other third parties.

2.3 Collection and Retention of Correspondence Information and Personal Identifiers: We gather and track your correspondence information and unique personal identifiers to fulfill our legal obligations and monitor your adherence to our terms of service.

2.4 Aggregated Information and Use of Cookies: Any personal information gathered and used in an aggregated format that prevents individual identification belongs to us. We may use this information for lawful purposes, including commercial selling to third parties, without compensating you. We occasionally use “cookies” to provide personalized information during your subsequent visits to our website. Cookies store user preferences and track trends to improve your interactive experience and our services. By accepting a “cookie” from us, you consent to our use of any personal information gathered about you. You have the option to configure your browser to notify you when you receive a “cookie” and choose to accept or decline it. You can update your profiling data on the website.

We may share your personal information with our affiliates in secure circumstances to enhance personalization and service efficiency. Affiliates include entities that are subsidiaries or holding companies, or those controlled by or under common control with us.

2.5 SMS Alerts for Safety and Emergencies: When using our Services, tracking data, including geographic locations, may be collected. In case of an emergency, your mobile device will notify our servers of your GPS coordinates via SMS. Most GPS-enabled mobile devices can pinpoint a user’s location accurately.

Please note: The above policy outlines our data collection and usage practices, which are intended to protect your privacy while using our Services.

 

 3. Exceptions to Privacy Policy

We may be required to intercept, disclose, monitor, and/or retain your Personal Information under certain circumstances, as outlined below, and in compliance with the law. In such cases, interception, disclosure, monitoring, and storage may occur without your knowledge. We will not be held responsible for any damages arising from such actions to you or any other party. The following are the common exceptions to our Privacy Policy:

(a) Legal Compliance: If mandated by law, we may be obligated to disclose your Personal Information.

(b) Business Operations: We may need to access and use your Personal Information to operate our company efficiently.

(c) System Protection: For the security and safeguarding of our systems, we may intercept, monitor, and store your Personal Information.

(d) Enforcement of Rights: To enforce our rights and ensure compliance with our policies, we may access and use your Personal Information.

We reserve the right to monitor your Personal Information when necessary to ensure compliance with our Terms of Service and to identify instances of non-compliance. This monitoring is vital to maintain the security and integrity of our Services.

As part of this monitoring process, incoming and outgoing electronic data transmissions may be filtered to detect, restrict, and/or prevent the transmission of viruses, spam, or any illegal, defamatory, pornographic, or objectionable content.

In certain situations, we may utilize the services of a third-party service provider to offer specific aspects of our Services. In such cases, we may disclose your Personal Information to the third party to the extent necessary for the procurement of their services, solely for the purpose of providing the Service to you.

Please be aware that in the above circumstances, your Personal Information may be accessed and used without your explicit knowledge, and we will not be liable for any resulting damages. Our priority remains the protection and integrity of your personal data while adhering to legal requirements and ensuring the smooth functioning of our Services.

 

4. Automated Data Collection, Cookie Use, and Tracking Technologies

To understand how you interact with our website and services, we and our third-party service providers, including ad networks, utilize cookies, web beacons, and other tracking technologies. This data includes information such as your browser type, ISP or operating system, domain name, access time, the URL of your last visited website, the number of pages you view, your IP address, and the type of device you are using. We track your frequency of using our services and visiting our website/app. This information, along with data gathered by third-party service providers, is used for Website/app analytics to identify popular features and user preferences. Additionally, it helps us select relevant advertising both on and off our Website/app, assess the effectiveness of our advertising campaigns, and serve other purposes mentioned in this policy.

5. Options for Personal Information Usage:

Periodically, we may send you informational or promotional messages via email or SMS. If you wish to stop receiving these communications, you can opt-out by following the instructions provided in the email. Please note that processing opt-out requests may take up to 10 business days. However, even if you choose not to receive promotional messages, we may still send you emails or SMS related to your account or the services you have requested or received from us.

 

6. Refer a Friend:

On our website, visitors have the option to voluntarily refer a friend by electronically forwarding a link, page, or invitation. This can be done through email, Telegram, WhatsApp, or other electronic channels. Once this referral action is completed, no further action is taken with the information provided.

 

7. Security

While we strive to comply with applicable laws, we cannot guarantee that we will always be able to do so, nor can these laws ensure complete protection. We take reasonable measures to safeguard your privacy on our systems and the Website. However, we cannot be held responsible for any unauthorized or illegal disclosures of your private information made by external parties beyond our control, such as advertisers or websites linked to our Website. It’s important to note that our business partners, advertisers, sponsors, and linked websites may have different information and privacy practices than ours. This Privacy Policy is effective as of the specified date, and we reserve the right to modify any or all provisions of this policy by updating the document. We encourage you to periodically review this policy to stay informed about any changes. If you have any questions regarding this policy, please feel free to contact us using the contact information provided on the website.

8. Modifications to the Privacy Policy

We reserve the right to revise this Privacy Policy as our information practices evolve over time. Any changes will become effective immediately upon being posted in the updated Privacy Policy. We recommend checking this page regularly to stay informed about the most recent updates to our privacy policies.

9. Background and Important Details

(a) Information about this Policy:

This policy applies to all users of our services. By using this platform, you consent to us accessing, collecting, storing, and using the information you have provided about yourself.

(b) Analysis and Revisions:

As we continue to update our privacy policy based on needs, we advise you to check this page frequently. Ensure that all the personal information you provide is accurate and up-to-date to avoid any discrepancies. Please inform us if your personal information changes to maintain a positive and ongoing relationship with us.

(c) Third-Party Services:

Our platform may contain links to third-party software, websites, and services. By clicking on those links, you authorize the collection and use of your personal information by third-party service providers. We do not endorse or manage these Third-Party Services and cannot guarantee or be held responsible for their privacy policies. When you access or transition to a third-party platform from ours, we recommend reading the privacy policies of the third-party service providers.

(d) Background Location Data:

Our partner app may use background location data to allow customers to follow the service provider in real-time and share their location with them.

10. Data Storage

By using our services, you grant us permission to collect, use, retain, and share your personal information with our affiliates and other third-party service providers in accordance with our privacy policy. This information and data may be used to enhance the effectiveness of our services, including delivery, analytics, trend detection, and statistics. We may use your personal information to provide beneficial schemes, fresh offers, and improve user experience. We may also be required to disclose your personal information to law enforcement authorities, the government, or similar entities in connection with criminal or civil proceedings, as required by relevant laws. Even after you stop using our services or close your account, we may still use the information to protect our legal rights and fulfill our legal obligations. When necessary, The Monsha’s reserves the right to share information with relevant agencies or bodies, and this will not be considered a violation of your right to privacy.

11. Modifications to the Privacy Policy

As our information practices evolve over time, we reserve the right to revise this Privacy Policy. Any changes will take effect immediately upon being posted in the updated Privacy Policy. We advise you to frequently check this page for the most recent details on our privacy policies.

Grievance Resolution:

If you have any concerns or questions about the Services or these Terms and Conditions, please feel free to contact us directly using the provided contact number on the website.